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Our team is working to identify the root cause, and we will provide an update as soon as more information becomes available.\n\nWe apologize for any inconvenience and appreciate your patience.","created_at":"2026-06-22T15:33:13.539+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-22T15:33:13.539+02:00","display_at":"2026-06-22T15:33:13.539+02:00","deliver_notifications":true,"tweet_id":null,"id":"vnffv41s7zsw","incident_id":"b5gvsppmr37y","custom_tweet":null,"affected_components":[{"code":"t2c977m5yfkp","name":"Cloud Services - US region - Collaboration","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Collaboration","created_at":"2020-12-03T16:01:38.762+01:00","updated_at":"2026-06-22T18:38:42.970+02:00","position":2,"description":"Collaborative editing, Comments, Track Changes, Document Storage","showcase":true,"start_date":"2020-12-03T00:00:00.000+01:00","id":"t2c977m5yfkp","page_id":"65ytxfmn2h39","group_id":"fj4gz6rct0hs"}]},{"name":"Incident — ckeditor.com plugin marketplace unavailable","status":"resolved","created_at":"2026-03-18T02:17:25.220+01:00","updated_at":"2026-03-18T03:01:20.764+01:00","monitoring_at":null,"resolved_at":"2026-03-18T03:01:20.747+01:00","impact":"major","shortlink":"https://stspg.io/2x5wskksw22y","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-03-18T02:17:25.214+01:00","reminder_intervals":null,"id":"kbs8qbrgmbyx","page_id":"65ytxfmn2h39","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-03-18T03:01:20.747+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-18T03:01:20.747+01:00","display_at":"2026-03-18T03:01:20.747+01:00","deliver_notifications":true,"tweet_id":null,"id":"wmdsg8cbnrd8","incident_id":"kbs8qbrgmbyx","custom_tweet":null,"affected_components":[{"code":"d80f4ktk8wws","name":"CKEditor CDN","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"Issue fixed.","created_at":"2026-03-18T03:00:23.010+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-18T03:00:23.010+01:00","display_at":"2026-03-18T03:00:23.010+01:00","deliver_notifications":true,"tweet_id":null,"id":"4rrpctpfbq7r","incident_id":"kbs8qbrgmbyx","custom_tweet":null,"affected_components":[{"code":"d80f4ktk8wws","name":"CKEditor CDN","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We have identified the root cause and implementing the fix.","created_at":"2026-03-18T02:50:00.177+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-18T02:50:00.177+01:00","display_at":"2026-03-18T02:50:00.177+01:00","deliver_notifications":true,"tweet_id":null,"id":"0sddwxhrz9c5","incident_id":"kbs8qbrgmbyx","custom_tweet":null,"affected_components":[{"code":"d80f4ktk8wws","name":"CKEditor CDN","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently experiencing an outage affecting https://ckeditor.com/cke4/addons/plugins/all. 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Further updates will follow.","created_at":"2026-03-18T02:17:25.313+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-18T02:17:25.313+01:00","display_at":"2026-03-18T02:17:25.313+01:00","deliver_notifications":true,"tweet_id":null,"id":"xb84ljqftn6l","incident_id":"kbs8qbrgmbyx","custom_tweet":null,"affected_components":[{"code":"d80f4ktk8wws","name":"CKEditor CDN","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"CKEditor CDN","created_at":"2025-07-03T13:35:24.624+02:00","updated_at":"2026-03-18T15:32:56.083+01:00","position":1,"description":null,"showcase":true,"start_date":"2024-02-12T00:00:00.000+01:00","id":"d80f4ktk8wws","page_id":"65ytxfmn2h39","group_id":null}]},{"name":"degraded performance","status":"resolved","created_at":"2025-10-20T18:20:54.266+02:00","updated_at":"2025-10-20T23:31:14.312+02:00","monitoring_at":"2025-10-20T18:20:54.520+02:00","resolved_at":"2025-10-20T23:31:14.289+02:00","impact":"minor","shortlink":"https://stspg.io/7gkvm489w2yr","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-10-20T18:20:54.243+02:00","reminder_intervals":null,"id":"3m91d2z2f99v","page_id":"65ytxfmn2h39","incident_updates":[{"status":"resolved","body":"The incident is fully resolved","created_at":"2025-10-20T23:31:14.289+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T23:31:14.289+02:00","display_at":"2025-10-20T23:31:14.289+02:00","deliver_notifications":true,"tweet_id":null,"id":"000cdmcxncy2","incident_id":"3m91d2z2f99v","custom_tweet":null,"affected_components":[{"code":"jpdcf4x1w7gz","name":"Cloud Services - US region - CKEditor AI","old_status":"degraded_performance","new_status":"operational"},{"code":"t2c977m5yfkp","name":"Cloud Services - US region - Collaboration","old_status":"degraded_performance","new_status":"operational"},{"code":"zmhbvz241g7f","name":"Cloud Services - US region - PDF Converter","old_status":"degraded_performance","new_status":"operational"},{"code":"pr4qzgmn43gx","name":"Cloud Services - US region - DOCX Converter","old_status":"degraded_performance","new_status":"operational"},{"code":"rc81grppw3md","name":"Cloud Services - US region - REST API","old_status":"degraded_performance","new_status":"operational"},{"code":"l68ntx7clvx4","name":"Cloud Services - US region - Webhooks API","old_status":"degraded_performance","new_status":"operational"},{"code":"2klb3wryxxm9","name":"Cloud Services - US region - CKBox","old_status":"degraded_performance","new_status":"operational"},{"code":"wbbrfjbykm16","name":"Cloud Services - US region - Easy Image","old_status":"degraded_performance","new_status":"operational"},{"code":"6jr086cdz03z","name":"Cloud Services - US region - On-Premises Docker Registry","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"The AWS outage is still degrading our performance.\n\nSome users may still experience minor delays or issues while the system stabilizes.\n\nWe will provide an update when the incident is fully resolved. Thank you for your patience.","created_at":"2025-10-20T18:20:54.520+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T18:20:54.520+02:00","display_at":"2025-10-20T18:20:54.520+02:00","deliver_notifications":true,"tweet_id":null,"id":"9qmq16yjdf44","incident_id":"3m91d2z2f99v","custom_tweet":null,"affected_components":[{"code":"jpdcf4x1w7gz","name":"Cloud Services - US region - CKEditor AI","old_status":"operational","new_status":"degraded_performance"},{"code":"t2c977m5yfkp","name":"Cloud Services - US region - Collaboration","old_status":"operational","new_status":"degraded_performance"},{"code":"zmhbvz241g7f","name":"Cloud Services - US region - PDF Converter","old_status":"operational","new_status":"degraded_performance"},{"code":"pr4qzgmn43gx","name":"Cloud Services - US region - DOCX Converter","old_status":"operational","new_status":"degraded_performance"},{"code":"rc81grppw3md","name":"Cloud Services - US region - REST API","old_status":"operational","new_status":"degraded_performance"},{"code":"l68ntx7clvx4","name":"Cloud Services - 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This issue also affects other AWS Services in the US-EAST-1 Region as well. During this time, customers may be unable to create or update Support Cases. Engineers were immediately engaged and are actively working on both mitigating the issue, and fully understanding the root cause. We will continue to provide updates as we have more information to share, or by 2:00 AM PDT.\"\n\nThat is affecting our services.\n\nWe are monitoring situation and AWS communications.","created_at":"2025-10-20T12:05:05.368+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T17:27:52.745+02:00","display_at":"2025-10-20T09:00:05.000+02:00","deliver_notifications":true,"tweet_id":null,"id":"n3xzn69t7lr2","incident_id":"j66grlls9m8f","custom_tweet":null,"affected_components":[{"code":"kb14lt9wyqby","name":"Customer Portal","old_status":"operational","new_status":"major_outage"},{"code":"jpdcf4x1w7gz","name":"Cloud Services - US region - CKEditor AI","old_status":"operational","new_status":"major_outage"},{"code":"t2c977m5yfkp","name":"Cloud Services - US region - Collaboration","old_status":"operational","new_status":"major_outage"},{"code":"zmhbvz241g7f","name":"Cloud Services - US region - PDF 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We will provide updates as necessary.","created_at":"2025-09-14T11:00:21.508+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-09-14T11:00:21.508+02:00","display_at":"2025-09-14T11:00:21.508+02:00","deliver_notifications":true,"tweet_id":null,"id":"y2xvprrytw67","incident_id":"qyscqkn87lmd","custom_tweet":null,"affected_components":[{"code":"t2c977m5yfkp","name":"Cloud Services - US region - Collaboration","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2025-09-14T10:00:21.869+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-09-14T10:00:21.869+02:00","display_at":"2025-09-14T10:00:21.869+02:00","deliver_notifications":true,"tweet_id":null,"id":"2dpr2n2pwgwh","incident_id":"qyscqkn87lmd","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"In US region, Real-Time Collaboration will be performing maintenance relating to updating the database.\n\nThe maintenance is planned for September 14, 2025, from 09:00 to 14:00 UTC. 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We will provide updates as necessary.","created_at":"2025-09-07T11:00:21.571+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-09-07T11:00:21.571+02:00","display_at":"2025-09-07T11:00:21.571+02:00","deliver_notifications":true,"tweet_id":null,"id":"4hjgvhxqljds","incident_id":"l68t6vpjrgf6","custom_tweet":null,"affected_components":[{"code":"t2c977m5yfkp","name":"Cloud Services - US region - Collaboration","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2025-09-07T10:00:21.454+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-09-07T10:00:21.454+02:00","display_at":"2025-09-07T10:00:21.454+02:00","deliver_notifications":true,"tweet_id":null,"id":"5452lbq04q79","incident_id":"l68t6vpjrgf6","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"In US region, Real-Time Collaboration will be performing maintenance relating to updating the database.\n\nThe maintenance is planned for September 7, 2025, from 09:00 to 14:00 UTC.\n\nDuring this time, downgraded performance is expected while connecting to the documents and disconnecting from them. 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We are actively monitoring the system to ensure continued stability.","created_at":"2025-08-07T15:26:25.568+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-08-07T15:32:41.331+02:00","display_at":"2025-08-07T14:11:00.000+02:00","deliver_notifications":false,"tweet_id":null,"id":"5zgljcz29w0m","incident_id":"3kljq846qt09","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"US region - Cloud Services cache engine maintenance","status":"completed","created_at":"2025-07-15T10:00:30.480+02:00","updated_at":"2025-07-22T09:30:21.319+02:00","monitoring_at":"2025-07-22T09:27:43.651+02:00","resolved_at":"2025-07-22T09:30:21.299+02:00","impact":"maintenance","shortlink":"https://stspg.io/vrd855987425","scheduled_for":"2025-07-22T07:30:00.000+02:00","scheduled_until":"2025-07-22T09:30:00.000+02:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2025-07-22T06:30:23.587+02:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2025-07-15T10:00:30.467+02:00","reminder_intervals":null,"id":"dzbylx3004yn","page_id":"65ytxfmn2h39","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2025-07-22T09:30:21.299+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-22T09:30:21.299+02:00","display_at":"2025-07-22T09:30:21.299+02:00","deliver_notifications":true,"tweet_id":null,"id":"fr23xpv8dmxt","incident_id":"dzbylx3004yn","custom_tweet":null,"affected_components":[{"code":"t2c977m5yfkp","name":"Cloud Services - US region - Collaboration","old_status":"under_maintenance","new_status":"operational"},{"code":"rc81grppw3md","name":"Cloud Services - US region - REST API","old_status":"under_maintenance","new_status":"operational"}]},{"status":"verifying","body":"Verification is currently underway for the maintenance items.","created_at":"2025-07-22T09:27:43.651+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-22T09:27:43.651+02:00","display_at":"2025-07-22T09:27:43.651+02:00","deliver_notifications":true,"tweet_id":null,"id":"j669zd4q9xgt","incident_id":"dzbylx3004yn","custom_tweet":null,"affected_components":[{"code":"t2c977m5yfkp","name":"Cloud Services - US region - Collaboration","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"rc81grppw3md","name":"Cloud Services - US region - REST API","old_status":"under_maintenance","new_status":"under_maintenance"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2025-07-22T07:30:21.263+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-22T07:30:21.263+02:00","display_at":"2025-07-22T07:30:21.263+02:00","deliver_notifications":true,"tweet_id":null,"id":"6bbs8zz1r709","incident_id":"dzbylx3004yn","custom_tweet":null,"affected_components":[{"code":"t2c977m5yfkp","name":"Cloud Services - US region - Collaboration","old_status":"operational","new_status":"under_maintenance"},{"code":"rc81grppw3md","name":"Cloud Services - US region - REST API","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2025-07-22T06:30:23.490+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-22T06:30:23.490+02:00","display_at":"2025-07-22T06:30:23.490+02:00","deliver_notifications":true,"tweet_id":null,"id":"2yh69l80sn5v","incident_id":"dzbylx3004yn","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"The maintenance is planned in US region for July 22, 2025, from 5:30 to 7:30 UTC.\n\nDuring this time, downgraded performance is expected due to cache invalidation.\n\nThis can impact:\n* License server\n* Authentication\n* Revision history\n* Users in Real-Time Collaboration\n* All the endpoints from Documents API","created_at":"2025-07-15T10:00:30.707+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-17T11:43:22.959+02:00","display_at":"2025-07-15T10:00:30.707+02:00","deliver_notifications":true,"tweet_id":null,"id":"fpx3klxmhnz8","incident_id":"dzbylx3004yn","custom_tweet":null,"affected_components":[{"code":"t2c977m5yfkp","name":"Cloud Services - US region - Collaboration","old_status":"operational","new_status":"operational"},{"code":"rc81grppw3md","name":"Cloud Services - US region - REST API","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Collaboration","created_at":"2020-12-03T16:01:38.762+01:00","updated_at":"2026-06-22T18:38:42.970+02:00","position":2,"description":"Collaborative editing, Comments, Track Changes, Document Storage","showcase":true,"start_date":"2020-12-03T00:00:00.000+01:00","id":"t2c977m5yfkp","page_id":"65ytxfmn2h39","group_id":"fj4gz6rct0hs"},{"status":"operational","name":"REST API","created_at":"2020-12-02T16:32:49.853+01:00","updated_at":"2025-10-20T23:31:14.159+02:00","position":5,"description":null,"showcase":true,"start_date":"2020-12-03T00:00:00.000+01:00","id":"rc81grppw3md","page_id":"65ytxfmn2h39","group_id":"fj4gz6rct0hs"}]},{"name":"US region - Collaboration database maintenance","status":"completed","created_at":"2025-07-11T16:46:30.841+02:00","updated_at":"2025-07-20T14:01:14.703+02:00","monitoring_at":"2025-07-20T13:44:06.511+02:00","resolved_at":"2025-07-20T14:01:14.683+02:00","impact":"maintenance","shortlink":"https://stspg.io/570j3fmzdwl0","scheduled_for":"2025-07-20T10:00:00.000+02:00","scheduled_until":"2025-07-20T15:00:00.000+02:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2025-07-20T09:00:25.010+02:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2025-07-11T16:46:30.832+02:00","reminder_intervals":null,"id":"qhcn81vrphq2","page_id":"65ytxfmn2h39","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2025-07-20T14:01:14.683+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-20T14:01:14.683+02:00","display_at":"2025-07-20T14:01:14.683+02:00","deliver_notifications":true,"tweet_id":null,"id":"4lyf50fk983p","incident_id":"qhcn81vrphq2","custom_tweet":null,"affected_components":[{"code":"t2c977m5yfkp","name":"Cloud Services - US region - Collaboration","old_status":"under_maintenance","new_status":"operational"}]},{"status":"verifying","body":"Verification is currently underway for the maintenance items.","created_at":"2025-07-20T13:44:06.511+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-20T13:44:06.511+02:00","display_at":"2025-07-20T13:44:06.511+02:00","deliver_notifications":true,"tweet_id":null,"id":"n593pzp0fw4g","incident_id":"qhcn81vrphq2","custom_tweet":null,"affected_components":[{"code":"t2c977m5yfkp","name":"Cloud Services - US region - Collaboration","old_status":"under_maintenance","new_status":"under_maintenance"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2025-07-20T10:00:21.463+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-20T10:00:21.463+02:00","display_at":"2025-07-20T10:00:21.463+02:00","deliver_notifications":true,"tweet_id":null,"id":"68k5py4yyzkq","incident_id":"qhcn81vrphq2","custom_tweet":null,"affected_components":[{"code":"t2c977m5yfkp","name":"Cloud Services - US region - Collaboration","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2025-07-20T09:00:24.848+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-20T09:00:24.848+02:00","display_at":"2025-07-20T09:00:24.848+02:00","deliver_notifications":true,"tweet_id":null,"id":"2x7yzrvm70qh","incident_id":"qhcn81vrphq2","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will be undergoing scheduled maintenance during this time.","created_at":"2025-07-17T11:40:34.692+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-17T11:40:34.692+02:00","display_at":"2025-07-17T11:40:34.692+02:00","deliver_notifications":true,"tweet_id":null,"id":"w2xd8vkjm6wv","incident_id":"qhcn81vrphq2","custom_tweet":null,"affected_components":[{"code":"t2c977m5yfkp","name":"Cloud Services - US region - Collaboration","old_status":"operational","new_status":"operational"}]},{"status":"scheduled","body":"In US region, Real-time Collaboration will be performing maintenance relating to updating the database.\n\nThe maintenance is planned for July 20, 2025, from 08:00 to 13:00 UTC.\n\nDuring this time, downgraded performance is expected during connecting to the documents and collaborating. No actual downtime is expected.","created_at":"2025-07-11T16:46:30.893+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-17T11:40:00.155+02:00","display_at":"2025-07-11T16:46:30.893+02:00","deliver_notifications":true,"tweet_id":null,"id":"54s5gp35l306","incident_id":"qhcn81vrphq2","custom_tweet":null,"affected_components":[{"code":"t2c977m5yfkp","name":"Cloud Services - US region - Collaboration","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Collaboration","created_at":"2020-12-03T16:01:38.762+01:00","updated_at":"2026-06-22T18:38:42.970+02:00","position":2,"description":"Collaborative editing, Comments, Track Changes, Document Storage","showcase":true,"start_date":"2020-12-03T00:00:00.000+01:00","id":"t2c977m5yfkp","page_id":"65ytxfmn2h39","group_id":"fj4gz6rct0hs"}]},{"name":"Collaboration services partial outage","status":"resolved","created_at":"2025-07-15T14:53:05.000+02:00","updated_at":"2025-07-18T12:20:19.345+02:00","monitoring_at":"2025-07-15T15:39:12.708+02:00","resolved_at":"2025-07-15T16:11:25.649+02:00","impact":"minor","shortlink":"https://stspg.io/tt8b50m6wkkg","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-07-15T14:53:05.000+02:00","reminder_intervals":null,"id":"4shz5rlrjf8k","page_id":"65ytxfmn2h39","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2025-07-15T16:11:25.649+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-15T16:11:25.649+02:00","display_at":"2025-07-15T16:11:25.649+02:00","deliver_notifications":false,"tweet_id":null,"id":"q7z4v2vg6hmj","incident_id":"4shz5rlrjf8k","custom_tweet":null,"affected_components":[{"code":"rc81grppw3md","name":"Cloud Services - US region - REST API","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We identified a cause of the problem, and implemented a fix. We are currently observing the state of our services.","created_at":"2025-07-15T15:39:12.708+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-15T15:39:12.708+02:00","display_at":"2025-07-15T15:39:12.708+02:00","deliver_notifications":true,"tweet_id":null,"id":"rsbf8c5ybykn","incident_id":"4shz5rlrjf8k","custom_tweet":null,"affected_components":[{"code":"rc81grppw3md","name":"Cloud Services - US region - REST API","old_status":"operational","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently investigating an issue affecting REST API and endpoints that use editor bundle. Users may experience a higher ratio of errors. Our team is working to identify the root cause, and we will provide an update as soon as more information is available.\n\nWe apologize for any inconvenience caused and appreciate your patience.","created_at":"2025-07-15T15:16:05.594+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-18T12:20:19.256+02:00","display_at":"2025-07-15T14:53:05.000+02:00","deliver_notifications":true,"tweet_id":null,"id":"zylq215l9ycw","incident_id":"4shz5rlrjf8k","custom_tweet":null,"affected_components":[{"code":"rc81grppw3md","name":"Cloud Services - US region - REST API","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"REST API","created_at":"2020-12-02T16:32:49.853+01:00","updated_at":"2025-10-20T23:31:14.159+02:00","position":5,"description":null,"showcase":true,"start_date":"2020-12-03T00:00:00.000+01:00","id":"rc81grppw3md","page_id":"65ytxfmn2h39","group_id":"fj4gz6rct0hs"}]}]
}